Refund policy

Return Conditions

  • Returns must be requested within 14 days of delivery.

  • Email cs@healthbeautyhaven.com with your order number and a photo of the product to initiate a return request.

  • Items must be unopened, unused, and returned in original packaging.

  • Products returned with damage, signs of use, or missing packaging may be subject to a 20% restocking fee or denied a refund.

  • Customers are responsible for return shipping costs and must use tracked USPS delivery.

  • We do not offer pickup or return services unless explicitly stated.

Return Shipping Address:

Health Beauty Haven LLC
735 Olive St
Florence, NJ 08518
United States

Refunds for Faulty or Incorrect Products

  • For items received damaged or incorrect, we will provide a return label, replacement, or full/partial refund depending on the situation.

  • A photo proof is required to process your request.

  • Refunds for quality issues are processed after the returned item is inspected. If the claim is not valid, a 20% fee will apply.

Note: Opened or used cosmetic products cannot be returned for hygiene and safety reasons.

Additional Terms

Tracking Shows Delivered, But You Didn't Receive It

If tracking shows delivery but you haven't received the parcel, we will:

  • Open an investigation with the courier.

  • Based on the outcome, either issue a replacement or a refund.

Shipping Address Errors

Refunds are not issued for delays or non-delivery caused by incorrect shipping addresses. Address changes must be reported before dispatch.

For any questions or concerns, reach out to us at cs@healthbeautyhaven.com. We’re here to help!